Frequently Asked Questions

Where are our hats made?

Our hats are manufactured both overseas and in Mexico. Please contact or call (888) 868-0588 if you have any additional questions.

Why did my free shipping go away after a discount?

We only allow one discount to be applied per order.

This is designed to save you the most money! If you have an alternate discount code that would save you more than the shipping cost, you can enter that to replace the free shipping.

Unfortunately, you are not able to combine free shipping with another discount. If you order over $75, free shipping will automatically be applied. However, your subtotal must be over $75 after a discount.

What carrier’s do we use and how do you know which one my package will be delivered through?


Our system automatically generates the carrier based on your location. We don't know which carrier will be used until the order ships.

Can I purchase parts and pieces?

Unfortunately, we don't sell parts and pieces.

However, we recommend reaching out to your local millinar or craft store.

How long do you take to ship?

Our lead time is 24-48 hours, please see the link for more information. (link policy)

How can I clean my hat?

We recommend spot cleaning with a damp cloth and mild/gentle soap

Can I wash my hat?

We do not recommend washing your hat as it may cause the hat to become damaged.

Can I get my hat wet?

We do not recommend getting your hat wet as it may cause your hat to get damaged. However, we do sell water repellent hats.

Is my hat packable?

Please see product features listed on the product page. If you have questions regarding a specific style please contact our customer service.

Can I get a return shipping label?

All returns/exchanges are processed through our portal from 30 days of purchase.

My hat doesn't fit what should I do?

Check for internal adjustment or a sizing tape before returning or exchanging

The item I want is out of stock, when can I expect it back in stock?

We typically restock styles before each season, to verify a specific product please reach out to our customer service team.

I purchased a hat in the past and want to replace it, but don't see it on the website? Can you find based of the RN#?

Please send any inquiries regarding a past purchase to Unfortunately, the Rn# is for factory purposes only.

Do you have a Brick and mortar I can visit?

Unfortunately, we do not have a brick and mortar. However, we do sell to the below:



Armstrong Gardens

Whole Foods





Nordstrom Rack

Lord & Taylor


Saks off fifth