Frequently Asked Questions

Where are our hats made?

Our hats are manufactured both overseas and in Mexico. Please contact or call (888) 868-0588 if you have any additional questions.

Why did my free shipping go away after a discount?

We only allow one discount to be applied per order.

This is designed to save you the most money! If you have an alternate discount code that would save you more than the shipping cost, you can enter that to replace the free shipping.

Unfortunately, you are not able to combine free shipping with another discount. If you order over $75, free shipping will automatically be applied. However, your subtotal must be over $75 after a discount.

What carrier’s do we use and how do you know which one my package will be delivered through?

We currently offer UPS/USPS ground (5-7 business days) for all Domestic orders.

Our system automatically generates the carrier based on your location. We don't know which carrier will be used until the order ships.

Do You Offer a Warranty?

Yes, we offer a 60 day warranty. However, the 60 day warranty does not cover damages caused by normal use and wear & tear.
San Diego Hat Company will not be held responsible for replacing hats, bags, totes, clutches, scarves, or ponchos that are damaged by water, sunlight, soiling or other wear & tear issues caused by the owner.
Natural breakdown of colors and materials can occur due to prolonged periods of sun exposure and normal use.

Can I purchase parts and pieces?

Unfortunately, we don't sell parts and pieces.

However, we recommend reaching out to your local millinar or craft store.

How long do you take to ship?

Please allow 2-3 business days to process all orders. Orders placed before 5:00pm PST will generally be shipped out in 2-3 business days with the exception of orders placed on a Friday. Those orders will ship out on the following Tuesday or next Business day (if Tuesday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on delivery location.  

We currently offer UPS/USPS ground (5-7 business days) for all Domestic orders.

*Note that there could be a delay in processing your order during large sales, holidays, and if we encounter any issues with the billing information provided.

*Free shipping applies to the continental U.S. only.


How can I clean my hat?

We recommend spot cleaning with a damp cloth and mild/gentle soap

Can I wash my hat?

We do not recommend washing your hat as it may cause the hat to become damaged.

Can I get my hat wet?

We do not recommend getting your hat wet as it may cause your hat to get damaged. However, we do sell water repellent hats.

Is my hat packable?

Please see product features listed on the product page. If you have questions regarding a specific style please contact our customer service.

Can I get a return shipping label?

All U.S returns and exchanges can be made within 30 days of purchase. We accept returns on unworn items with original tag attached, within 30 day of purchase. All returns incur a flat $8 shipping fee deducted from the original amount paid.

My hat doesn't fit what should I do?

Check for internal adjustment or a sizing tape before returning or exchanging

The item I want is out of stock, when can I expect it back in stock?

We typically restock styles before each season, to verify a specific product please reach out to our customer service team.

I purchased a hat in the past and want to replace it, but don't see it on the website? Can you find based of the RN#?

Please send any inquiries regarding a past purchase to Unfortunately, the Rn# is for factory purposes only.

Do you have a Brick and mortar I can visit?

Unfortunately, we do not have a brick and mortar. However, we do sell to the below:



Armstrong Gardens

Whole Foods





Nordstrom Rack

Lord & Taylor


Saks off fifth


What does adjustable mean?

Many of our hats will have an adjustable inner band to help create a secure fit for smaller head sizes. Other styles, such as our roll up visor, will have an outer band to create a secure fit for both smaller and larger head sizes.
If you have questions regarding a specific style please contact our customer service.

What is UPF?

UPF stands for Ultraviolet Protection Factor and indicates how much of the sun's UV radiation is absorbed. A fabric with a rating of 50 will allow only 1/50th of the sun's UV rays to pass through. This means the fabric will reduce your skin's UV radiation exposure significantly, because only 2 percent of the UV rays will get through.

What's the difference between UPF and SPF?

SPF stands for Sun Protection Factor and is the rating you're familiar with for sunscreens and other sun-protective products. It measures the amount of time it takes for sun-exposed skin to redden, while UPF measures the amount of UV radiation that penetrates a fabric and reaches the skin. The material is not treated with a chemical.

Why are San Diego Hat Co. UPF hats so special?

In addition to being a practical and fully functional way to protect yourself from the sun’s harmful UV rays, San Diego Hat Co. doesn’t forget the importance of a fashion element to their designs. We pride ourselves on offering a wide variety of UPF 50+ rated designs that can take you from the beach to a garden party, from hiking to a sporting event, or from lounging poolside to walking the farmer’s market in style. In addition to styling details, many of the silhouettes are also pack-able, making them a great option for those vacationing in warmer climates. Being based in one of the sunniest destinations in the United States, gives us the advantage of personally testing each design to make sure it protects you efficiently and keeps the compliments coming!

Exchange for Gift Card or Store Credit

Gift cards and store credit are nonrefundable.
Once an order has been exchanged for a gift card or store credit we cannot refund the gift card or store credit amount to the original form of payment.