STANDARD RETURN POLICY:
Head over to returns.sandiegohat.com here to start a return.
Received a damaged good ? Email us here
**No returns are allowed on Final Sale/Orders purchased after 30 days. All sales are final. If an item is returned that is final sale/after 30 days, the item will incur a 50% restocking fee or the item will be refused and sent back.
All returns MUST meet the following criteria:
• No scents or odors
• No rips or tears
• No other signs of being worn
• All tags must be attached
• All original packaging must be included
• No COD (Cash/Check on Delivery) packages will be accepted
Please note that shipping charges are non-refundable
Failure to return merchandise as listed above will result in a 15% restocking fee plus the cost of the return label.
We are not responsible for any returned packages that are lost in transit. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
You will be notified via email once your approved return has been received, inspected and processed. Refunds or Store Credits will be processed within 5-7 days of receiving the item.
A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Due to the pandemic, USPS is facing interruption in international deliveries. Taking this into consideration, we have cancelled international shipping until further notice, including shipping to Canada and Mexico.
The customer is responsible for all duties or taxes. International orders may take up to 5 weeks to be delivered. Please note that once its shipped, its based on the carrier’s timeframe and we are unable to change or update. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. You must contact us via email or phone for RMA information for all international orders. The customer is responsible for shipping the items back to San Diego Hat Company and any shipping charges incurred.
Returns, refunds and store credits may be made at the discretion of San Diego Hat Company.